#it

Information technology as an operating function: systems, organizations, and the work of making both useful.

2 entries

FIELD NOTE · 11 MIN READAug 17, 2026

What It Means to Be an AI-First Managed Services Partner

By Vishnu Rajkumar

Managed services has spent decades accumulating customer experience without allowing that experience to compound. Being AI-first means changing that; building operational intelligence that learns the customer, remembers what worked, understands what failed, and lets yesterday’s operations improve tomorrow’s decisions.

What It Means to Be an AI-First Managed Services Partner

ESSAY · LinkedIn · 5 MIN READJan 5, 2016

What Jurassic Park Teaches About Ideas, Business-led IT & What CIOs Can Do About It?

By Vishnu Rajkumar

Great ideas rarely fail on logic alone. They fail when business and IT treat innovation like a parked asset instead of a shared operating model.

What Jurassic Park Teaches About Ideas, Business-led IT & What CIOs Can Do About It?